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No-Show Transactions

A no-show authorization occurs when a merchant charges a customer after the customer makes a reservation, and does not show up to claim the reservation. In this situation, the customer is charged an agreed upon fee for not showing up as expected.
This section describes how to process a merchant-initiated no-show transaction using these payment types:

Merchant-Initiated No-Show Transactions with PAN

A no-show authorization occurs when a merchant charges a customer after the customer makes a reservation, and does not show up to claim the reservation. In this situation, the customer is charged an agreed upon fee for not showing up as expected.

Supported Card Types

These are the supported card types for processing credentialed transactions:
  • American Express
  • Mastercard
  • Visa

Endpoint

Production:
POST
https://nabgateway-api.nab.com.au
/pts/v2/payments
Test:
POST
https://nabgateway-api-test.nab.com.au
/pts/v2/payments

Required Fields for Processing Merchant-Initiated No-Show Charges

Use these required fields to process a merchant-initiated no-show charges transaction.
issuerInformation.transactionInformation
Required only for token transactions with Discover or Diners Club. Set this field to the
processorInformation.transactionID
 field that was in the response message when you obtained the customer's credentials.
orderInformation.amountDetails.currency
orderInformation.amountDetails.totalAmount
orderInformation.billTo.address1
orderInformation.billTo.administrativeArea
orderInformation.billTo.country
orderInformation.billTo.email
orderInformation.billTo.firstName
orderInformation.billTo.lastName
orderInformation.billTo.locality
orderInformation.billTo.phoneNumber
orderInformation.billTo.postalCode
paymentInformation.card.expirationMonth
paymentInformation.card.expirationYear
paymentInformation.card.number
processingInformation. authorizationOptions. initiator. merchantInitiatedTransaction. previousTransactionId
  • American Express: set to the transaction ID from the original transaction.
  • Discover: set to the transaction ID from the original transaction.
  • Visa: set to the last successful transaction ID.
processingInformation. authorizationOptions. initiator. merchantInitiatedTransaction. reason
Set to
4
.
Required only for Discover, Mastercard, and Visa.
processingInformation. authorizationOptions. initiator. type
Set to
merchant
.
processorInformation.cardReferenceData
Required only for token transactions with Discover or Diners Club. Set this field to the
processorInformation.cardReferenceData
 field that was in the response message when you obtained the customer's credentials.

Optional Field for Processing Merchant-Initiated No-Show Charges

You can use these optional fields to include additional information when authorizing a request for an MIT no-show charge:
processingInformation. authorizationOptions. initiator. storedCredentialUsed
If the payment information is COF information, set to
true
.

REST Example: Processing Merchant-Initiated No-Show Transactions

Request
{
    "processingInformation": {
        "authorizationOptions": {
            "initiator": {
        		"type": "merchant",
            	"merchantInitiatedTransaction": {
            		"originalAuthorizedAmount": "100", //Discover only
            		"previousTransactionId": "123456789619999",
            		"reason": "4"
            	}
            }
        }
    },
    "orderInformation": {
		"billTo" : {
    		"country" : "US",
    		"lastName" : "Kim",
    		"address1" : "201 S. Division St.",
    		"postalCode" : "48104-2201",
    		"locality" : "Ann Arbor",
    		"administrativeArea" : "MI",
    		"firstName" : "Kyong-Jin",
            "phoneNumber": "5554327113",
    		"email" : ""
    	},
        "amountDetails": {
            "totalAmount": "150.00",
            "currency": "USD"
        }
    },
    "paymentInformation": {
        "card": {
            "expirationYear": "2031",
            "number": "4111xxxxxxxxxxxx",
            "expirationMonth": "12"
        }
    }
}
Response to a Successful Request
{
    "_links": {
        "authReversal": {
            "method": "POST",
            "href": "/pts/v2/payments/6534214295466223903006/reversals"
        },
        "self": {
            "method": "GET",
            "href": "/pts/v2/payments/6534214295466223903006"
        },
        "capture": {
            "method": "POST",
            "href": "/pts/v2/payments/6534214295466223903006/captures"
        }
    },
    "clientReferenceInformation": {
        "code": "1653421429522"
    },
    "id": "6534214295466223903006",
    "orderInformation": {
        "amountDetails": {
            "authorizedAmount": "150.00",
            "currency": "USD"
        }
    },
    "paymentAccountInformation": {
        "card": {
            "type": "001"
        }
    },
    "paymentInformation": {
        "tokenizedCard": {
            "type": "001"
        },
        "card": {
            "type": "001"
        }
    },
    "pointOfSaleInformation": {
        "terminalId": "111111"
    },
    "processorInformation": {
        "approvalCode": "888888",
        "networkTransactionId": "123456789619999",
        "transactionId": "123456789619999",
        "responseCode": "100",
        "avs": {
            "code": "X",
            "codeRaw": "I1"
        }
    },
    "reconciliationId": "64365823G3K7HFAM",
    "status": "AUTHORIZED",
    "submitTimeUtc": "2022-05-24T19:43:49Z"
}

Merchant-Initiated No-Show Transaction with
TMS

A no-show authorization occurs when a merchant charges a customer after the customer makes a reservation, and does not show up to claim the reservation. In this situation, the customer is charged an agreed upon fee for not showing up as expected.
This section describes how to process a merchant-initiated no-show transaction using these
TMS
 token types:
Customer
Customer tokens store one or more customer payment instrument tokens and shipping address tokens.
Including a customer token eliminates the need to include billing information, card information, and the previous transaction's ID.
"paymentInformation": {
  "customer": {
    "id": "07C9CA98022DA498E063A2598D0AA400"
  }
}
Payment Instrument
Payment instrument tokens store an instrument identifier token, card information, and billing information. Payment instruments are not linked to a customer token.
Including a payment instrument eliminates the need to include billing information, card information, and the previous transaction's ID. 
"paymentInformation": {
  "paymentInstrument": {
    "id": "07CA24EF20F9E2C9E063A2598D0A8565"
  }
}
Instrument Identifier
Instrument identifier tokens store only a PAN. Including an instrument identifier eliminates the need to include a PAN and the previous transaction's ID.
"paymentInformation": {
  "instrumentIdentifier": {
    "id": "7010000000016241111"
  }
}

Supported Card Types

These are the supported card types for processing credentialed transactions:
  • American Express
  • Mastercard
  • Visa

Endpoint

Production:
POST
https://nabgateway-api.nab.com.au
/pts/v2/payments
Test:
POST
https://nabgateway-api-test.nab.com.au
/pts/v2/payments

Required Fields for MIT No-Show Transaction with
TMS

Include these Required Fields

orderInformation.amountDetails.currency
orderInformation.amountDetails.totalAmount
paymentInformation.[tokentype].id
Where
[tokentype]
 is the
TMS
 token type you are using:
  • customer
  • instrumentIdentifier
  • paymentInstrument
processingInformation. authorizationOptions. initiator. merchantInitiatedTransaction.reason
Set to
4
.
Required only for Discover, Mastercard, and Visa.

Instrument Identifier Required Fields

If you are using the
paymentInformation.instrumentIdentifier.id
 token, include these required fields in addition to the required fields listed above.
orderInformation.billTo.address1
orderInformation.billTo.administrativeArea
orderInformation.billTo.country
orderInformation.billTo.email
orderInformation.billTo.firstName
orderInformation.billTo.lastName
orderInformation.billTo.locality
orderInformation.billTo.phoneNumber
orderInformation.billTo.postalCode
paymentInformation.card.expirationMonth
paymentInformation.card.expirationYear

Card-Specific Fields

Include these fields when processing an authorization with these card types.
The listed card type requires an additional field.
Diners Club
processorInformation.cardReferenceData
:
Required only for token transactions. Set this field to the
processorInformation.cardReferenceData
field that was in the response message when you obtained the customer's credentials.
issuerInformation.transactionInformation
:
Required only for token transactions. Set this field to the
processorInformation.transactionID
field that was in the response message when you obtained the customer's credentials.
Discover
processingInformation.authorizationOptions.initiator. merchantInitiatedTransaction.originalAuthorizedAmount
Set to the original transaction amount.
processorInformation.cardReferenceData
Required only for token transactions. Set this field to the
processorInformation.cardReferenceData
field that was in the response message when you obtained the customer's credentials.
issuerInformation.transactionInformation
Required only for token transactions. Set this field to the
processorInformation.transactionID
field that was in the response message when you obtained the customer's credentials.

Example: MIT No-Show Transaction with a
TMS
 Instrument Identifier

Request
{
  "processingInformation": {
    "authorizationOptions": {
      "initiator": {
        "merchantInitiatedTransaction": {
          "reason": "4"
        }
      }
    }
  },
  "paymentInformation": {
    "card": {
      "expirationMonth": "12",
      "expirationYear": "2031"
    },
    "instrumentIdentifier": {
      "id": "7010000000016241111"
    }
  },
  "orderInformation": {
    "amountDetails": {
      "totalAmount": "102.21",
      "currency": "USD"
    },
    "billTo": {
      "firstName": "John",
      "lastName": "Doe",
      "address1": "1 Market St",
      "locality": "san francisco",
      "administrativeArea": "CA",
      "postalCode": "94105",
      "country": "US",
      "email": "",
      "phoneNumber": "4158880000"
    }
  }
}
Response to a Successful Request
{
  "_links": {
    "authReversal": {
      "method": "POST",
      "href": "/pts/v2/payments/6976922830456934003954/reversals"
    },
    "self": {
      "method": "GET",
      "href": "/pts/v2/payments/6976922830456934003954"
    },
    "capture": {
      "method": "POST",
      "href": "/pts/v2/payments/6976922830456934003954/captures"
    }
  },
  "clientReferenceInformation": {
    "code": "1697692283160"
  },
  "id": "6976922830456934003954",
  "orderInformation": {
    "amountDetails": {
      "authorizedAmount": "102.21",
      "currency": "USD"
    }
  },
  "paymentAccountInformation": {
    "card": {
      "type": "001"
    }
  },
  "paymentInformation": {
    "tokenizedCard": {
      "type": "001"
    },
    "instrumentIdentifier": {
      "id": "7010000000016241111",
      "state": "ACTIVE"
    },
    "card": {
      "type": "001"
    }
  },
  "pointOfSaleInformation": {
    "terminalId": "111111"
  },
  "processingInformation": {
    "paymentSolution": "015"
  },
  "processorInformation": {
    "paymentAccountReferenceNumber": "V0010013022298169667504231315",
    "approvalCode": "888888",
    "networkTransactionId": "123456789619999",
    "transactionId": "123456789619999",
    "responseCode": "100",
    "avs": {
      "code": "X",
      "codeRaw": "I1"
    }
  },
  "reconciliationId": "62700184NNMR6XFK",
  "status": "AUTHORIZED",
  "submitTimeUtc": "2023-10-19T05:11:23Z"
}

Example: MIT No-Show Transaction with a
TMS
 Payment Instrument

Request
{
  "processingInformation": {
    "authorizationOptions": {
      "initiator": {
        "merchantInitiatedTransaction": {
          "reason": "4"
        }
      }
    }
  },
  "paymentInformation": {
    "paymentInstrument": {
      "id": "080AE120369A7947E063A2598D0A718F"
    }
  },
  "orderInformation": {
    "amountDetails": {
      "totalAmount": "102.21",
      "currency": "USD"
    }
  }
}
Response to a Successful Request
{
  "_links": {
    "authReversal": {
      "method": "POST",
      "href": "/pts/v2/payments/6976917718796256603955/reversals"
    },
    "self": {
      "method": "GET",
      "href": "/pts/v2/payments/6976917718796256603955"
    },
    "capture": {
      "method": "POST",
      "href": "/pts/v2/payments/6976917718796256603955/captures"
    }
  },
  "clientReferenceInformation": {
    "code": "1697691771976"
  },
  "id": "6976917718796256603955",
  "orderInformation": {
    "amountDetails": {
      "authorizedAmount": "102.21",
      "currency": "USD"
    }
  },
  "paymentAccountInformation": {
    "card": {
      "type": "001"
    }
  },
  "paymentInformation": {
    "tokenizedCard": {
      "type": "001"
    },
    "instrumentIdentifier": {
      "id": "7010000000016241111",
      "state": "ACTIVE"
    },
    "paymentInstrument": {
      "id": "080AE120369A7947E063A2598D0A718F"
    },
    "card": {
      "type": "001"
    }
  },
  "pointOfSaleInformation": {
    "terminalId": "111111"
  },
  "processingInformation": {
    "paymentSolution": "015"
  },
  "processorInformation": {
    "paymentAccountReferenceNumber": "V0010013022298169667504231315",
    "approvalCode": "888888",
    "networkTransactionId": "123456789619999",
    "transactionId": "123456789619999",
    "responseCode": "100",
    "avs": {
      "code": "X",
      "codeRaw": "I1"
    }
  },
  "reconciliationId": "62700629BNN13VGW",
  "status": "AUTHORIZED",
  "submitTimeUtc": "2023-10-19T05:02:52Z"
}

Example: MIT No-Show Transaction with a
TMS
 Customer

Request
{
  "processingInformation": {
    "authorizationOptions": {
      "initiator": {
        "merchantInitiatedTransaction": {
          "reason": "4"
        }
      }
    }
  },
  "paymentInformation": {
    "customer": {
      "id": "080AC9AB60C92AA2E063A2598D0A0C74"
    }
  },
  "orderInformation": {
    "amountDetails": {
      "totalAmount": "102.21",
      "currency": "USD"
    }
  }
}
Response to a Successful Request
{
  "_links": {
    "authReversal": {
      "method": "POST",
      "href": "/pts/v2/payments/6976916433716228003955/reversals"
    },
    "self": {
      "method": "GET",
      "href": "/pts/v2/payments/6976916433716228003955"
    },
    "capture": {
      "method": "POST",
      "href": "/pts/v2/payments/6976916433716228003955/captures"
    }
  },
  "clientReferenceInformation": {
    "code": "1697691643458"
  },
  "id": "6976916433716228003955",
  "orderInformation": {
    "amountDetails": {
      "authorizedAmount": "102.21",
      "currency": "USD"
    }
  },
  "paymentAccountInformation": {
    "card": {
      "type": "001"
    }
  },
  "paymentInformation": {
    "tokenizedCard": {
      "type": "001"
    },
    "instrumentIdentifier": {
      "id": "7010000000016241111",
      "state": "ACTIVE"
    },
    "paymentInstrument": {
      "id": "080AE6DB37B09557E063A2598D0AA4C9"
    },
    "card": {
      "type": "001"
    },
    "customer": {
      "id": "080AC9AB60C92AA2E063A2598D0A0C74"
    }
  },
  "pointOfSaleInformation": {
    "terminalId": "111111"
  },
  "processingInformation": {
    "paymentSolution": "015"
  },
  "processorInformation": {
    "paymentAccountReferenceNumber": "V0010013022298169667504231315",
    "approvalCode": "888888",
    "networkTransactionId": "123456789619999",
    "transactionId": "123456789619999",
    "responseCode": "100",
    "avs": {
      "code": "X",
      "codeRaw": "I1"
    }
  },
  "reconciliationId": "62700435FNN143RY",
  "status": "AUTHORIZED",
  "submitTimeUtc": "2023-10-19T05:00:43Z"
}