Going Live

When you are ready to process payments in a live environment, you must transition your account to a live status with a valid configuration for your chosen payment processor. When live, your transaction data flows through the production
National Australia Bank
 gateway, to your processor, and on to the appropriate payment network.
To transition your account:
  1. Sign up for a merchant account.
  2. Contact Sales
     to establish a contract with
    National Australia Bank
     that enables you to process real transactions and receive support.
  3. Submit a merchant ID (MID) activation request.
It may take up to three business days to complete a MID activation request.

Create a Merchant ID

The merchant ID (MID) is used to identify you and your transactions and is included in the header of each transaction request. When you signed up for a sandbox account, you received a merchant ID for testing purposes. If you choose, you can use that merchant ID as your production ID.
Follow these steps to sign up for a merchant account in order to create a production MID:
  1. Navigate to the
    Gateway Portal
    Evaluation Account Sign-up page
    , enter the required information, and click
    Create Account
    .
    Choose your merchant ID name carefully. It cannot be changed. This name is not visible to your customers.
  2. Review your information entered, especially your business email address. Your merchant ID registration information will be sent to the email entered on this form.
  3. Check your email from customer support titled:
    National Australia Bank
     Merchant Evaluation Account
    .
    This email will include the Organization ID and contact email associated with your MID.
  4. Go to your email and find a message titled:
    Merchant Registration Details
    . Click the
    Set up your username and password now
     link.
    Your browser opens the New User Sign Up wizard.
  5. Enter the Organization ID and Contact email you supplied previously. Follow the wizard pages to add your name, a username, and password.
  6. Log into the
    Gateway Portal
    .
    When you log in for the first time, you will be asked to identify your identity through a system-generated email that is sent to your email account.
  7. Check your email for a message titled:
    National Australia Bank
     Identification Code
    .
    Note the passcode.
  8. Enter the passcode on the Verify your Identity page.
    You should be directed to the
    Gateway Portal
     home page.
You have successfully created a merchant ID and merchant account.

Activate your Merchant ID

The activation process, also known as
going live
, transitions your MID and account from test status to live status, enabling you to process real transactions in production. It may take up to three business days to complete the MID activation request.
To transition your account complete these tasks:
  1. Sign in to the
    support center
     as an administrator.
  2. Enter your credentials and log in to your test environment.
    Enter your MID in the Organization ID text box.
  3. Go to
    Support Cases > MID Configuration Request
    . The MID Configuration Request page should be open.
  4. Select
    MID Activation
    .
  5. In the Description field, enter the Merchant ID that you want to take live.
  6. Select the processor configuration and enter the name of your processor.
    If you are unsure of your processor name, contact your merchant service provider or your merchant acquiring bank.
  7. Select the environments that this change applies (test or production).
  8. Select
    Service Enablement
     and list the products and services that you intend to use.
  9. Select
    Submit
    .

Production Endpoints

When sending API request messages using your production account, send your requests to the production server:
https://nabgateway-api.nab.com.au
For example, to send a live authorization request, you can send the request to this endpoint:
https://nabgateway-api.nab.com.au
/pts/v2/payments